Lume

Terms of Service

Last updated and effective: July 21, 2026

1. Agreement

These Terms of Service ("Terms") are a binding agreement between you and Radish Retail, LLC ("Radish", "we", "us", or "our") governing your use of the Lume mobile application, public share pages, websites, and related services (collectively, the "Service").

By downloading, installing, accessing, or using the Service, you accept these Terms and our Privacy Policy. If you do not agree, do not use the Service.

If you are under the age of majority where you live, you represent that your parent or legal guardian has reviewed and agreed to these Terms on your behalf.

2. Eligibility

You must be at least 13 years old to use the Service. Users under 13 are prohibited. Users from 13 to the age of majority in their jurisdiction may use Lume only with parent or legal guardian consent.

If you become aware that a child under 13 is using Lume or has provided personal information, email privacy@radish.software.

3. Accounts

3.1 Guest and registered accounts

Lume may create an authenticated anonymous Supabase account for the first-scan or guest experience. You may create or sign into a registered account using SMS phone verification, Sign in with Apple, or Google sign-in. You are responsible for securing your device, verification codes, and provider accounts and for activity performed through your Lume account.

3.2 Account linking and migration

When you convert a guest account or sign into a registered account, Lume may migrate eligible scans, score history, routines, routine completions, profile data, saved products, referrals, plans, and local state to the registered account. The migration may be delayed or limited if accounts conflict, a network operation fails, or security checks cannot verify ownership.

3.3 Account deletion

Guest and registered users can initiate account deletion in the app. You may also email privacy@radish.software. Deletion removes associated server records and owned storage objects where technically supported, except for limited information retained for law, security, fraud prevention, accounting, backups, disputes, or transaction records.

Deleting your Lume account does not cancel an App Store subscription. You must cancel through Apple account settings to stop future renewal.

4. The Service

4.1 What Lume does

Lume is a skin-wellness tracking app. You may capture a selfie ("Scan") and permit Lume to send it, together with selected skin-profile answers, to a contracted third-party cloud AI analysis provider. Lume may generate a Skin score, Clarity, Hydration, Smoothness, apparent Skin Age, facial-zone findings, quality warnings, trend summaries, routine guidance, product suggestions, and related observations.

4.2 Not medical advice

Lume is not a medical device. Scores, insights, routines, and product suggestions are informational wellness features and are not a substitute for professional medical, dermatological, or mental-health advice. Do not use Lume to diagnose, treat, cure, or prevent a condition. Seek advice from a licensed clinician for medical concerns.

4.3 Appearance estimates and changing conditions

Lume's outputs are estimates based on visible appearance in the submitted image. Lighting, camera position, device, makeup, facial expression, image quality, skin-care products, and normal day-to-day variation can change results. Results are not measurements of disease, hydration status inside the body, or biological age.

4.4 Service availability

We provide the Service on an "as is" and "as available" basis. We may modify, suspend, limit, or discontinue a feature at any time. Third-party outages, maintenance, bugs, capacity limits, security controls, and app-store requirements may interrupt availability.

5. Free Access, Referrals, and Lume Ultra

5.1 Free access

The current free experience includes one lifetime introductory Scan and selected non-Scan features. Deleting a Scan does not restore the free introductory Scan. An eligible accepted referral currently gives both the referrer and recipient one additional Scan credit. Scan credits are not cash, are non-transferable, and may be limited, withheld, or revoked for fraud, duplicate accounts, self-referral, abuse, or ineligibility.

5.2 Lume Ultra benefits

Lume Ultra currently includes unlimited Scans while the entitlement is active, full Scan history, progress comparisons, and full Scan insights. The exact benefits, limits, price, billing period, and any offer are shown before purchase and may change for future subscription periods as permitted by Apple and applicable law.

5.3 Auto-renewing subscriptions

Lume Ultra is offered through auto-renewing App Store subscriptions, including weekly and yearly options where available. Apple charges the price and billing period shown on the purchase screen. The subscription renews automatically until canceled through Apple. Taxes and localized pricing may vary by storefront.

5.4 Trials, introductory offers, and win-back offers

A free trial, introductory price, promotional offer, or win-back offer applies only if it is displayed to you and Apple confirms eligibility. The purchase screen controls the actual duration, price, and conversion terms. If an offer converts to a paid subscription, cancel through Apple before the conversion or renewal time shown by Apple to avoid the next charge.

5.5 Cancellation, changes, restore, and refunds

Manage, change, or cancel your subscription in Apple account settings. Cancellation normally takes effect at the end of the current paid period. Restore Purchases asks Apple and RevenueCat to associate an eligible prior purchase with the current Lume account. Billing disputes and App Store refunds are handled by Apple under Apple's terms; Radish cannot directly issue an App Store refund.

6. Your Content

6.1 User Content

"User Content" includes Scans, profile photos, onboarding answers, routines, completion records, private notes, reviews, exported or public share cards, referral content, and other content you submit or create through the Service.

6.2 License needed to operate Lume

You retain ownership of your User Content. You grant Radish a worldwide, non-exclusive, royalty-free license to host, store, reproduce, process, analyze, transmit, display, and create technical derivatives from User Content solely as needed to provide, maintain, secure, support, and improve the Service. This includes using disclosed service providers. We do not sell your Scans or use them to train publicly released AI models.

6.3 Aggregated and de-identified information

We may create aggregated or de-identified statistics and use them for product improvement, analytics, benchmarking, research, marketing, and business planning, provided the information cannot reasonably identify you.

6.4 Your representations

You represent that you own or have the necessary rights and permission to submit User Content; that it does not violate law or third-party rights; and that any face you scan is your own or belongs to a person who gave informed permission. Do not scan a child under 13.

7. Public Sharing and Referrals

Lume may let you export images or create public scan, routine, product, recap, invite, or referral links. Public content may be accessed by recipients, social or messaging platforms, link-preview services, crawlers, and anyone else with the URL. A public snapshot can remain visible until it expires, is removed where supported, or the owning account is deleted.

A scan photo is private by default. If you select a photo-containing layout for a link-backed scan share, the rendered share card may make that photo public. The original private Scan and full report are not published. Individual metric shares are image-only and do not create a public Lume URL.

You are responsible for the content and layout you choose to share. Referral programs may include eligibility rules, attribution windows, limits, fraud checks, program changes, and revocation for abuse. We do not guarantee that every click, install, or referral will be attributed.

8. Product Discovery, Retailers, and Affiliate Links

Lume may show product recommendations, fit explanations, categories, brands, ingredients, saved products, retailer links, prices, images, product claims, availability, ratings, reviews, and external purchase options. Product information may come from manufacturers, retailers, affiliate feeds, third-party catalogs, or automated normalization.

Product names, ingredients, prices, images, ratings, stock, claims, and retailer availability may be inaccurate, incomplete, or out of date. Verify product details, ingredients, allergens, suitability, price, shipping, returns, and safety with the retailer or manufacturer before purchase or use.

Retailer links leave Lume and open a browser or retailer app. The retailer, not Radish, is responsible for checkout, payment, fulfillment, delivery, customer service, returns, privacy, and product claims. Some links are affiliate links, and Radish may earn a commission from a qualifying purchase at no extra cost to you. As an Amazon Associate, Radish earns from qualifying purchases. No retailer sponsors or endorses Lume unless expressly stated.

9. Acceptable Use

You may not use the Service to:

We may suspend, terminate, rate-limit, or block accounts, devices, or requests that violate these Terms or threaten the Service.

10. Third-Party Services

The Service integrates with providers such as Apple, Google, Supabase, Bird, RevenueCat, PostHog, Typesense, Cloudflare, Vercel, Expo/EAS, retailers, affiliate programs, and social or messaging platforms. Your use of a third-party destination may be governed by its terms and privacy policy. We are not responsible for third-party products, content, policies, outages, pricing, fulfillment, refunds, or claims.

11. Intellectual Property

The Service, including the Lume and Radish names, logos, interface, artwork, copy, code, databases, score systems, recommendation logic, share-card designs, and underlying technology, is owned by Radish or its licensors and protected by intellectual-property laws. Subject to these Terms, we grant you a limited, revocable, non-transferable, non-sublicensable license to use the Service for personal, non-commercial use.

If you send feedback, suggestions, or ideas, you grant Radish a perpetual, irrevocable, worldwide, royalty-free license to use them without restriction or compensation.

12. Disclaimers

TO THE MAXIMUM EXTENT PERMITTED BY LAW, THE SERVICE IS PROVIDED "AS IS" AND "AS AVAILABLE" WITHOUT WARRANTIES OF ANY KIND, EXPRESS OR IMPLIED, INCLUDING MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, NON-INFRINGEMENT, AND WARRANTIES ARISING FROM COURSE OF DEALING OR USAGE OF TRADE.

We do not warrant that scores, apparent age estimates, insights, recommendations, trends, routines, product matches, product information, retailer links, prices, share links, subscriptions, analytics, or AI outputs will be accurate, reliable, complete, uninterrupted, secure, safe, or suitable for your purposes. You are responsible for decisions you make based on the Service.

13. Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY LAW, RADISH, ITS OFFICERS, DIRECTORS, EMPLOYEES, CONTRACTORS, AND AGENTS WILL NOT BE LIABLE FOR INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, EXEMPLARY, OR PUNITIVE DAMAGES, INCLUDING LOST PROFITS, LOST DATA, PERSONAL INJURY, OR THE COST OF SUBSTITUTE SERVICES, ARISING OUT OF OR RELATED TO THE SERVICE OR THESE TERMS, EVEN IF ADVISED OF THE POSSIBILITY OF THOSE DAMAGES.

OUR TOTAL CUMULATIVE LIABILITY ARISING OUT OF OR RELATED TO THE SERVICE OR THESE TERMS IS LIMITED TO THE GREATER OF THE AMOUNT YOU PAID RADISH THROUGH THE SERVICE IN THE 12 MONTHS BEFORE THE CLAIM OR USD $100.

Some jurisdictions do not allow certain exclusions or limitations, so some of the above may not apply to you.

14. Indemnification

To the extent permitted by law, you will defend, indemnify, and hold harmless Radish and its officers, directors, employees, contractors, and agents from claims, liabilities, damages, losses, and expenses, including reasonable attorneys' fees, arising from your User Content, misuse of the Service, breach of these Terms, violation of law, or violation of third-party rights.

15. Termination

You may stop using the Service or delete your account at any time. We may suspend or terminate access if we reasonably believe you violated these Terms, created risk for Radish or others, abused the Service, or if continued operation is no longer commercially or legally feasible. Sections that by their nature should survive termination will survive. Account termination does not cancel an App Store subscription.

16. Governing Law and Dispute Resolution

These Terms are governed by Delaware law, without regard to conflict-of-laws rules.

For U.S. residents, you and Radish agree that disputes arising out of or relating to these Terms or the Service will be resolved through binding individual arbitration administered by the American Arbitration Association under its Consumer Arbitration Rules, except that either party may bring an individual claim in small-claims court or seek injunctive relief for intellectual-property infringement.

You and Radish agree that each may bring claims only in an individual capacity, not as a plaintiff or class member in a class, collective, consolidated, private-attorney-general, or representative action.

You may opt out of arbitration and the class-action waiver by emailing legal@radish.software within 30 days after first accepting these Terms. Include your name, account phone or provider email if any, and a clear statement that you opt out.

17. Changes to These Terms

We may update these Terms. If a change is material, we will provide notice by email, in-app notice, app update notes, or another reasonable method where required. Your continued use after the new effective date means you accept the updated Terms to the extent permitted by law.

18. Miscellaneous

19. Contact

Legal: legal@radish.software

Privacy: privacy@radish.software

Support: support@radish.software